Refund policy

The products sold on bottegadelfungo.it are packaged food products, such as dried mushrooms, products preserved in olive oil, sauces, preserves, jams, fruit spreads and other gourmet food products.

Under applicable Italian and European legislation, the right of withdrawal may be excluded for certain categories of food products, as explained below.

Right of withdrawal for customers in Italy and the European Union

Under the Italian Consumer Code and European consumer protection legislation, customers who purchase online generally have the right to withdraw from a distance contract within 14 days of receiving the goods, without having to provide any reason.

However, pursuant to Article 59 of the Italian Consumer Code, the right of withdrawal may be excluded in the cases provided for by applicable law, including:

  • the supply of goods that are liable to deteriorate or expire rapidly;

  • the supply of sealed goods which are not suitable for return for reasons of hygiene or health protection and which have been opened after delivery.

For food products sold by Bottega del Fungo, the exclusion of the right of withdrawal may apply in particular to sealed products that have been opened after delivery, or to products which, for hygiene, health, storage or food safety reasons, cannot be returned and resold.

Some products may also have a different shelf life depending on the type of product, batch and production date. Products are sold with the relevant expiry date or best-before date indicated on the label.

For this reason, returns or refunds cannot be accepted for a simple change of mind or reconsideration where the product falls within the exclusions provided for by law.

The consumer’s rights remain unaffected in the event of a product that is defective, damaged during transport, incorrect or not as described.

Exclusion of returns for change of mind

Returns or refunds cannot be accepted for change of mind or reconsideration when the food product:

  • is liable to deteriorate or expire rapidly;

  • is sealed and is not suitable for return for reasons of hygiene or health protection, if opened after delivery;

  • cannot be resold for hygiene, health, storage or food safety reasons.

Checking the parcel upon delivery

Upon delivery, the customer is invited to carefully check the condition of the packaging.

If the parcel is visibly damaged, wet, open, tampered with, crushed or otherwise not intact, the customer is invited to accept the delivery by writing “accepted subject to inspection” on the courier’s delivery document, specifying, where possible, the reason for the reservation, for example: “damaged parcel”, “wet packaging”, “crushed parcel” or “open parcel”.

In more evident cases of damage, the customer may also refuse the delivery, indicating the reason for refusal to the courier.

Signing with a specific reservation is important because it helps document any damage that may have occurred during transport and allows the Seller, where necessary, to correctly open a claim with the courier.

Failure to sign with reservation may make it more difficult to manage the claim with the courier, especially in the case of visible damage to the packaging at the time of delivery.

When a refund or replacement may be requested

The customer may request a refund or replacement in the event of:

  • product damaged during transport;

  • incorrect product;

  • product that is non-compliant or defective.

Procedure

The customer is invited to:

  • report the problem promptly, preferably within 48 hours of delivery;

  • write to info@bottegadelfungo.it;

  • attach photos of the product and of the external and internal packaging;

  • indicate the order number;

  • indicate, where applicable, that the parcel was signed for with reservation at the time of delivery;

  • keep the product and packaging until the verification process has been completed.

Prompt reporting allows the request to be managed correctly and, where necessary, allows a claim to be opened with the courier.

Refund or replacement

After verification, the Seller will proceed, depending on the case, with:

  • replacement of the product;

or

  • refund using the same payment method used for the purchase.

Refunds will be issued within 14 days from confirmation that the request has been accepted.

Return costs

Return costs shall be borne by the Seller only in the event of a defective product, incorrect product, non-compliant product or an error attributable to the Seller.

Where the return is requested by the Seller in order to complete the verification process, the customer must follow the instructions received by email.