Frequently Asked Questions

Order Security

Is it safe to order on our site?

Yes, we follow all European directives for e-commerce, both regarding legal aspects and shipping methods.

Orders and assistance

Is it possible to place an order by phone?

Of course, you can find all our contact details in the contact section.

How do I know if my order has been confirmed?

Once your order is complete, you'll receive an email with a summary and confirmation. Otherwise, check your spam folder or log in to your profile on the website.

Payments

Is it possible to pay cash on delivery?

No, we do not currently accept cash on delivery. The available payment methods are shown during checkout.

Gifts and shipments to third parties

Can I send a gift to someone else?

Yes, when ordering you can enter the recipient's information and write a greeting message that will be printed and included in the package.

Correctness of the shipping address

It's very important to verify that the address is correct and that someone is always available to receive the package, to avoid storage costs.

Shipping and tracking

How long does it take for my order to be delivered?

Preparation takes approximately 12 hours. Delivery takes 24 hours (36-48 hours for islands). Orders received on Thursday and Friday are shipped the following Monday.

How do I know where my order is?

You'll receive an email with a tracking link. You can also check the status of your shipment from your profile on the website.

Registration and account

Do I need to create an account to place an order?

No. Puoi effettuare un ordine anche senza creare un account.

What are the benefits of creating an account?

By creating an account, you can manage your personal information more easily and view your orders.

Product quality

Why buy our mushrooms?

We prepare and package our products by hand, with particular care in selecting the raw materials and ensuring the quality of every stage of production.

Wholesale

Wholesale porcini mushroom prices

Yes. If you have a VAT number and would like to resell our products, you can contact us at info@bottegadelfungo.it for more information and a dedicated quote.

Product purchase

Where to buy dried porcini mushrooms?

You can buy them on our website or in the “Bottega del Fungo” shop at Via Nazionale 66, Borgo Val di Taro.

How much does a jar of mushrooms in oil cost?

The price varies depending on the variety, quality, and size. In the Mushrooms in Oil section, you can find all available products with their current prices.


Still have questions? Contact us.